O!GLAMOUR ONLINE STORE RULES
1. General provisions.
2. Electronic services at the online shop.
3. Terms of concluding a sales contract.
4. Payment methods and deadlines.
5. Cost, methods and date of delivering and receipt of the product.
6. Product complaint.
7. Non-court methods of dealing with complaints and redress as well as rules of access to these procedures.
8. Right of withdrawal.
9. Provisions for enterpreneurs.
10. Personal data in the online store.
11. Final Regulations.
O!Glamour online store (www.oglamour.pl) cares about customer's rights.
Customer isn't able to waive the rights conferred by the Consumer Rights Act. Provisions which
are less favorable for consumer than provisions from Consumer Rights Act are invalid and
substituted with Consumer Rights Act. That's why these regulations aren't going to disable or
limit any of consumer's rights that they entitled by mandatory provisions of law and any
doubts should be explained in favour of the customer.
If there's any possibility of non-compliance of the provisions of these Regulations with
the above provisions, it takes precedence over these provisions and should be applied.
1. GENERAL PROVISIONS
1.1. Online store avalible at the internet address www.oglamour.pl is runned by
ORIENTE S.C. KATARZYNA RYBAK, MAGDALENA MROCZEK, MARTA KOSSOWICZ-REROŃ signed into Central
Records and Information of the Economic Activity of the Republic of Poland led by the minister
competent for the economy, which has: business address and delivery address:
ul. Szwedzka 52/6, 30-315 Kraków,Poland NIP 676-23-65-341, REGON 120613570,
email address: email@example.com, phone number: +48508347864
1.2. These regulations are addressed to consumers, as well as to entrepreneurs using
the online store (except point 9 of the Regulations, which is dedicated only to entrepreneurs).
1.3. The administrator of personal data provided when using the store is the service provider.
Personal data is provided for purposes within the scope and based on the principles set out
1.4.1. WORKING DAY - on day between Monday and Friday, except the days statutorily free from
1.4.2. REGISTRATION FORM - form avalible at the online store which lets you register your
1.4.3. ORDER FORM - internet service, an interactive form that lets you put an order at the shop by adding
products to your virtual basket and defining the terms of the sales contract, including the method
of delivery and payment.
1.4.4. CLIENT - (1) a natural person with full legal capacity and, in cases provided for by
common law, also a natural person with limited legal capacity; (2) legal wntity; or
(3) an organizational unit without legal personality, the law which grants legal capacity;
- who concludes or intends to conclude a sales contract with the seller.
1.4.5. CIVIL CODE - Civil Code Act from April 23, 1964 (Journal of Laws 1964 no 16,
position 93 with further changes).
1.4.6. ACCOUNT - electronic service, signed with individual name (login) and password set
by you, a set of resources in the service provider's ICT system, in which data provided by
the service recipient and information about orders placed are collected in the online store.
1.4.7. NEWSLETTER - electronic service, a kind of distributional service provided by the service provider via email,
which lets all users get automatic informations about news from the online store (for example about new
products or sales).
1.4.8. PRODUCT - a moveable item avalible in the online store that is the subject of the sales
contract between the customer and the seller.
1.4.9. REGULATIONS - these Regulations of the online store.
1.4.10. ONLINE STORE - provider's online store avalible at www.oglamour.pl on a shopping
platform SHOPPER. 1.5. SELLER; SERVICE PROVIDER - ORIENTE S.C. KATARZYNA RYBAK, MAGDALENA
MROCZEK, MARTA KOSSOWICZ-REROŃ signed into Central Records and Information on the Economic
Activity of the Republic of Poland led by the minister competent for the economy, which has:
business address and delivery address: ul. Szwedzka 52/6, 30-315 Kraków;Poland
NIP 676-23-65-341,REGON 120613570,
email address: firstname.lastname@example.org,
phone number: +48508 347 864
1.5.1. SALES AGREEMENT - product sales contract concluded between the customer and the seller
via the online store.
1.5.2. ELECTRONIC SERVICE - service provided electronically by the service provider to the
recipient through an online store.
1.5.3. RECIPIENT OF THE SERVICE - (1) a natural person with full legal capacity and, in cases
provided for by common law, also a natural person with limited legal capacity;
(2) legal entity; (3) an organizational unit without legal personality, the law which grants
legal capacity; - who uses or intend to use the electronic service.
1.5.4. CONSUMER RIGHTS ACT - law from May 30, 2014 about consumer's rights (Setup Log from
year 2014 position 827 with later changes).
1.5.5. ORDER - customer's declaration of will submitted by using the order form and directly
aiming at the conclusion of product sales contract with the seller.
2. ELECTRONIC SERVICES AT THE ONLINE STORE
2.1. The following online services are avalible in the online store: account, form, orders
2.1.1. ACCOUNT - using account is avalible after completing these three steps - (1) filling
registration form, (2) clicking 'register account' and (3) confirming the desire to create
an account by clicking on the confirmation link sent automatically to the email address
184.108.40.206. Electronic Service Account is free and provided in indecinite period of time.
The service recipient has the option of deleting the account at any time and without giving
any reason (account cancellation) by sending the relevant request to the service provider,
especially via email: email@example.com or via post: ul. Szwedzka 52/6, 30-315 Kraków.
2.1.2. ORDER FORM - using order form starts when you add first product to the basket in online
store. Submitting order happens after client's confirmation of two steps -
(1) filling order form and (2) by clicking 'confirm the order' - until then you have an option
to modificate data by yourself (for this purpose, follow the displayed messages and information avaliable
on the website of the online store).
220.127.116.11. Order form services are free and given for the indefinite period of time and it has
one time character. It's finished when a person confirms an order or when you resign from
2.1.3. NEWSLETTER - if you wish to use newsletter, you need to add your email in 'newsletter'
section and click 'sign in'. You can also sign in for newsletter by clicking right
'check box' while registering in our online store.
We will send new editions to given email address.
18.104.22.168. Newsletter is free and given for the indefinite period of time.
The service recipient has an option of deleting newsletter subscription (resigning from
the newsletter) by sending the relevant request to the service provider, especially via email:
firstname.lastname@example.org or via post: ul. Szwedzka 52/6, 30-315 Kraków.
2.2. Technical requirements necessary to cooperate with the ICT system used by the service
provider: (1) computer, laptop or any other device with an Internet access; (2) email access;
(3) Internet browser: Mozilla Firefox in 11.0 version and higher, Internet Explorer in 7.0
version and higher, Google Chrome in 12.0 version and higher, Opera in 7.0 version and higher;
the web browser.
2.3. The service recipient is obligated to use the online store in a consistent manner with
the law and decency with respect to personal rights and copyrights and intellectual property
of the service provider and third parties. The service recipient is obligated to enter data
consistent with the facts. The recipient is prohibited from providing unlawful content.
2.4. Complaint procedure.
2.4.1. Complaints related to the provision of electronic services by the service provider and
other complaints related to the operation of the online store (excluding the product complaint
procedure, which was indicated in pont 6 of the Regulations) the service recipient may for
2.4.2. Put in writting: ul. Szwedzka 52/6, 30-315 Kraków
2.4.3. Put via email: email@example.com
2.4.4. You should put in a complaint: (1) infos and details about the complaint, especially
the type and date of the irregularity; (2) the recipient's demands and; (3) contact details of
the complaintant - this will facilitate and expedite the consideration of the complaint by the
service provider. The requirements set out in the previous sentence are only recommendations
and don't affect the effectiveness of complaints submitted without the recommended description
of the complaint.
2.4.5. Responding to the complaint by the service provider takes place immediately, not later
than within 14 calendar days from the date of its submission.
3. TERMS OF CONCLUDING A SALES CONTRACT
3.1. Concluding a sales contract between client and a seller occurs after the customer submits
the order by using the order form in the online store in accordance with point 2.1.2. of the
3.2. Product price is given in the online store in euro and it includes tax.
About the total price including taxes of the product being the subject of the order, as well as
about the delivery costs (including transport, delivery and postal service) and other costs,
and when it's not possible to determinate the amount of these fees - the obligation to pay them,
the customer is informed on the website of the online store while ordering, including when the
customer wishes to enter into a sales contract.
3.3. Selling procedure in the online store with order form.
3.3.1. Selling agreement between the client and a seller happens after client places an order in the online store in
accordance with point 2.1.2. of the Regulations.
3.3.2. After placing an order, seller immediately confirms it and puts it into implementation.
Confirmation happens via email onto address given in the order form and it includes at least
statements of the seller about the receipt of the order and its acceptance for implementation
and confirmation of the conclusion of the sales contract. From the moment that customer
receives the above email, a sales contract is concluded between the customer and the seller.
3.4. Recording, securing and making avalible for the customer the content of concluded sales
contract takes place via (1) providing these regulations on the online store website and;
(2) sending an email to the customer which is reffered in point 3.3.2. of the Regulations.
The content of the sales contract is additionally recorded and secured in the online store's
4. PAYMENT METHODS AND DEADLINES
4.1. The seller provides the customer with the following payment methods under the sales contract.
4.1.1. Bank transfer to the shop's account in euro
Santander Bank account number: PL90 1910 1048 2117 0229 7763 0002
SWIFT CODE: WBKPPLPP
account owner name: Oriente SC
address: ul. Szwedzka 52/6, 30-315 Kraków
In title of the payment, please provide the data necessary to complete the order:
order number and the name of the person placing the order.
These data is necessary to complete the order.
4.1.2. Via PayPal (credit card)
4.2. Payment deadlines:
4.2.1. If the customer picks payment by bank transfer, PayPal or payment card, customer is obligated to make
the payment within 10 calendar days from the day of concluding the contract.
5. COSTS, METHODS AND DATE OF DELIVERY AND RECEIPT OF THE PRODUCT
5.1. Delivery is avalible worldwide.
5.2. Delivery isn't free, unless the sales contract provides otherwise.
Product delivery costs (including transport, delivery and postal charges) are indicated to the customer on
the online store's website in the 'delivery costs' tab and during submission, including when the customer
wishes to be bounded by a sales contract.
5.3. The seller provides to the customer following delivery or pick up methods.
5.3.1. Delivery via INPOST in Poland, cash on delivery (only in Poland).
5.3.2. Courier delivery(worldwide) or delivery by post.
5.4. The delivery time to the cusotmer is 7-21 business days (depends on the country of the dispatch), unless a
shorter period is given in the description of given product or when placing the order. For products with different
delivery times, the delivery date is the longest given date, which, however, cannot exceed 21 business days.
The beginning of the delivery period of the product to the customer counts as follows.
5.4.1. If the customer chooses the method of payment via bank transfer, PayPal or with card - from the date of
crediting the seller's bank account or settlement account.
6. PRODUCT COMPLAINT
(INCLUDES SALES CONTRACTS MADE BEFORE DECEMBER 25, 2014)
6.1. The basis and scope of liability of the seller to the customer, if the sold product has a physical or legal defect
(warranty) are determinated by generally applicable law, in particular in the Civil Code
(especially in articles 556-576 Civil Code).
6.2. The seller is obligated to provide a product without any defects. Detailed information regarding the seller's
liability for a product defect and the customer's rights are set out on the online store's website under the
'complaint of goods'.
6.3. A complaint may be made by a customer, via:
6.3.1. in writting: ul. Szwedzka 52/6, 30-315 Kraków
6.3.2. via email: firstname.lastname@example.org
6.4. It's recommended to provide:
(1) information and circumstances regarding the subject of the complaint, in particular the type and date of
(2) the task of how to bring the product into compliance with the sales contract of statement, price reduction or
withdrawal from the sales contract;
(3) contact details of the complaint - this will facilitate and expedite the consideration of the complaint by the
seller. The requirements provided in the previous sentence are only reccomendations and they don't affect the
effectiveness of complaints submitted without the recommended description of the complaint.
6.5. The seller will respond to the customer's complaint promptly, not later than within 14 calendar days of its
submission. No respond within the above deadline means that the seller considered the complaint justfied.
6.6. Customer who exercises the warranty rights is obligated to deliver the defective product to the address
at the expense of the seller: ul. Szwedzka 52/6, 30-315 Kraków.
If due to the type of product or the way it was assembled, the delivery of the product by the customer would be
excessively difficult, the customer is obligated to provide the product to the seller in the place where the product
7. NON-COURT METHODS OF DEALING WITH COMPLAINTS AND REDRESS AS WELL AS RULES OF ACCESS TO
7.1. Detailed information on the possibility for the customer who is a consumer to use extrajudical means dealing
ith complaints and redress as well as the rules to access to these procedures are avalible at the headquarters
and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks
include consumer protection, Voivodship Trade Inspection Inspectores and the following internet addresses
of the Office of Competition and Consumer Protection:
7.2. The customer who is a consumer has the following examples of ways to use out-of-court complaint handling
7.2.1. The customer is entitled to apply to a permanent amicable consumer court reffered to in article 37 of
the Act from December 15, 2000 on the Trade Inspection/Journal of Laws 200 No.4 item 25 as demanded), with
a request to resolve the dispute arising from the concluded sales agreement.
The rules of organization and operation of permanent consumer courts of arbitration are set out in the regulation
of the Minister of Justice on September 25, 2001, on the rules of organization and operation of permanent
consumer courts of arbitration (Journal of Laws 2001, No. 113, item 1214).
7.2.2. The customer is entitled to turn to the provincial inspector of Trade Inspection, in accordance with article
36 of the Act from December 15, 2000 of the Trade Inspection
(Journal of Laws 2001 No. 4 item 25 as amended), with a request to initiate mediation proceedings regarding
the amicable settlement of the dispute between the customer and the seller. Information about the rules
and mode of mediation procedure conducted by the provincial inspector of Trade Inspection is avalible at
the headquarters and on the websites of individual Provincial Inspectorates of Trade Inspections.
7.2.3. The customer may obtain free assistance in resolving the dispute between the customer and the seller,
also using the free assistance of the poviat (municipal) consumer ombudsman or social organization
whose statutory tasks include consumer protection (including the Consumer Federation,
Association of Polish Consumers).
Advice is provided by the Consumer Federation at the email email@example.com and by
the Association of Polish Consumers at the free consumer helpline number: 800 889 866.
7.3. At http://ec.europa.eu/consumers/odr there is an online platform for settling disputes between consumers
and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website
with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding
contracual obligations arising from an online sales contract or service contract.
8. RIGHT OF WITHDRAWAL
8.1. A consumer who has entered into a distance contract may, within 21 calendar days, withdraw from it
without giving any reason and without incurring costs, except for the costs specified in point 8.8.
of the Regulations.
To meet the deadline, it's enough to send a statement before it expires. A statement of withdrawal from the
contract can be made, for example:
8.1.1. in writting: ul. Szwedzka 52/6, 30-315 Kraków
8.1.2. via email: firstname.lastname@example.org
8.2. An exemplary model of withdrawal form is included in Annex 2 to the Consumer Rights Act and
is additionally avalible on the online store's website in the 'returns and complaints' tab.
The consumer may use the template form but it's not mandatory.
8.3. The deadline to withdraw from the contract begins:
8.3.1. for the contract under which the seller issues the product, being obligated to transfer its ownership
(for example sales contract) - from taking possesion of the product by the consumer or a third party
indicated by him/her other than the carrier and in case of a contract which:
(1) includes many products that are delivered separetly, in batches or in parts - from taking possesion of
the last product, batch or part or
(2) consist in regular delivery of products for a limited period of time - from taking possesion of the first of the
8.3.2. for other agreements - from the date of the contract.
8.4. In the event of withdrawal from a distance contract, the contract is considered void.
8.5. The seller is obligated to immediately, not later than within 14 calendar days from the date of receipt of the
consumer's statement of withdrawal from the contract, return to the consumer all payments made by him/her,
including the costs of delivery of the product (except for additional costs arising from the delivery method
chosen by the customer other than the cheapest regular delivery method avalible in the online store).
The seller reimburses the payment using the same method of payment as used by the consumer, unless
the consumer has expressly agreed to a different method of reimbursement that doesn't involve any costs.
If the seller hasn't offered to collect the product from the consumer himself/herself, he/she may withhold the
reimbursement of payment received from the consumer until he/she receives the product back or the consumer
provides a proof of the return, depending on which event occurs first.
8.6. The consumer is obligated to immediately, not later than within 21 calendar days from the day on which
he/she withdrew from the contract, return product to the seller or hand it over to the person authorized by the
seller to collect, unless the seller has offered to collect the product himself/herself. To meet the deadline, it's
sufficient to return the product before its expiry.
The consumer may return the product to the following address: ul. Szwedzka 52/6, 30-315 Kraków, Poland.
8.7. The consumer is responsible for reducing the value of the product as a result of using it in a way that goes
beyond what is necessary to establish the nature, characteristics and functioning of the product.
8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obligated to
8.8.1. If the consumer has chosen a method of delivery of the product other than the cheapest regular delivery
method avalible in the online store, the seller isn't obligated to refund the additional costs incurred by the
8.8.2. The consumer bears the direct cost of returning the product.
8.8.3. In the case of a product which is a service the performance of which - at the express request of the consumer - began before the deadline to withdraw from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is required to pay for the services fullfilled until the withdrawal from the contract.
The amount of payment is calculated in proportion to the scope of the service rendered, taking into
account the price remuneration agreed in the contract. If the price or remuneration is excessive, the basis for
calculating this amount is the market value of the service provided.
8.9. The right to withdraw from a distance contract isn't entitled to the consumer in respect of contracts:
8.9.1. (1) for the provision of services, if the seller has fully performed the service with the express consent of
the consumer, who was informed before the beginning of the service that after the performance of the service by
the seller he/she will lose the right to withdraw from the contract;
(2) in which the price or remuneration depends on fluctuations in the financial market over which
the seller has no control and which may occur before the deadline to withdraw from the contract;
(3) in which the subject of the service is a non-prefabricated product, manufactured according t
o the consumer's specifications or serving to satisfy his/her individual needs;
(4) in which the subject of the service is a product that deteriorates quickly or has a short shelf life;
(5) in which the subject of the service is a product delivered in a sealed package, which after opening
the package cannot be returned due to the health protection or hygiene reasons, if the packaging was opened
(6) in which the subject of the service are products that after delivery, due to their nature, are inseparably
connected with other things;
(7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion
of the sales agreement and whose delivery may take place only after 30 days and whose value depends on
fluctuations in the market over which the seller has no control;
(8) in which the consumer expressly demanded that the seller visit him/herfor urgent repiar or maintenance;
if the seller provides additional services other than thise demanded by the consumer or provides products
otherthan spare parts necessary for the performance of repair or maintenance, the right of withdrawal is entitled
to the consumer in respect of additional services or products; (9) in which the subject of the service are sound
or visual recordings or computer programs delivered in a sealed package, if the package was opened after
(10) for delivering newspapers, periodicals or magazines, with the exception of subscription contracts;
(11) concluded through a public auction; (12) for the provision of accomodation services other than for
residential purposes, the carriage of goods, car rental, gastronomy, leisure services, entertainment, sporting or
cultural events, if the contract indicates the day or period of service provision;
(13) for the supply of digital content that isn't saved on a tangible medium, if the performance of the service
began with the express consent of the consumer before the deadline to withdraw from the contract and after
informing him/her by the seller about the loss of the right to withdraw from the contract.
9. PROVISIONS FOR ENTERPRENEURS
9.1. This section of the Regulations and the provisions contained herein apply only to customers and service users who aren't consumers.
9.2. The seller has the right to withdraw from the sales agreement concluded with the customer who isn't a
consumer, within 14 calendar days from the date of its conclusion. Withdrawal from the sales agreement in this
case may occur without giving any reason and doesn't give rose to any claims on the part of the customer who
isn't a consumer against the seller.
9.3. In case of customers who aren't consumers, the seller has the right to limit the avalible methods of payment,
including required prepayment in whole or in part, regardless of the method of payment chosen by the customer
and the fact of concluding the sales agreement.
9.4. When the seller releases the product to the carrier, the non-consumer customer receives the benefits and
burdens associated with the product and the risk of accidental loss or damage to the product. In this case, the
seller shall not be liable for any loss, defect or damage of the product arising from its acceptance for transport
until its delivery to the customer and for delay in the shipment.
9.5. If the product is sent to the customer via transport operator, the customer who isn't a consumer is obligated
to examine the parcel in time and in the manner adopted for sending this type. It should be taken into account
that the result or product will be taken into account during transport.
9.6. In accordance with article 558 paragraph 1 of the Civil Code, the seller's liability under the warranty for the
product towards the customer who isn't a consumer is excluded.
9.7. In the case of service recipients who aren't consumers, the service provider may terminate the contract for
the provision of electronic services with immediate effect and without indicating the reasons by sending the
customer a relevant statement.
9.8. The liability of the service provider/seller in relation to the service recipient/customer who isn't a consumer,
regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - to the
amount of the price paid and delivery costs under the sales agreement, however not more than up to one
9.9. All disputes arising between the seller/service provider and the customer/service recipient who isn't a
consumer shall be a subject to the court having jurisdiction over the seat of the seller/service provider.
10. PERSONAL DATA IN THE ONLINE STORE
10.1. The administrator of the personal data of the service recipients/customers collected via the online store is
10.2. The personal data of the service recipients/customers collected by the administrator via the online store
are collected in order to implement the sales agreement or the contract for the provision of electronic services,
as wellas for the distribution by the seller, with the consent of the service recipient, of marketing content
regarding the assortment of the store www.oglamour.pl determinate in accordance with the principles
set out it the GeneralRegulation of the European Parliment and of the Council (EU) on data protection (GDPR).
11. FINAL PROVISIONS
11.1. Agreements concluded through the online store and concluded in Polish and English.
11.2. Change of Regulations:
11.2.1. The service provider reserves the right to amend the Regulations for important reasons, i.e. changes to
the law; changes in payment and delivery methods - to the extent that these changes affect the implementation
of the provisions of these Regulations.
11.2.2. In the event of conclusion of continuous contracts pursuant to the Regulations
(e.g. provision of electronic services - account), the amended regulations shall bind the service recipient,
if the requirements specified in article 384 and in article 384(1) of the Civil Code,
i.e. the customer has been properly notified about the changes and hasn't terminated thencontract within
14 calendar days from the date of notification. In the event that a change in the Regulations results in
the introduction of any new fees or increase in existing fees, the customer who is a consumer has the right
to withdraw from the contract.
11.2.3. In the case of contracts other than continuous contracts pursuant to these Regulations (e.g. sales
agreement), amendments to the Regulations will not affect the acquired rights pf service recipients/customers
who are consumers bedore the date of entry into force of amendments to the Regulations,
in particular changes tothe Regulations will not impact on already placed or submitted orders and concluded,
implemented pr executed sales agreement.
11.3. In matters not covered by these Regulations, generally applicable provisions of polish law shall apply, in
particular: the Civil Code: the Act on the provisions of electronic services from July 18, 2002
(Journal of Laws 2002 No. 144, item 1204, as amended); for sales agreements concluded from December 25,
2014 with customers who are consumers - the provisions of the Act on Consumer Rights from May 30, 2014
(Journal of Laws of 2014, item 827, as amended); and other relevant provisions of applicable law.